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This Policy details how Streamline and its associated companies ("we" or "Streamline") collect and utilise your personal information. Please read it carefully.
When this Privacy Policy refers to "Organiser," it pertains to event creators who use our Services to host events for consumers who use our platform either (a) to obtain information about or attend events ("Consumers") or (b) for any other reason. In these Terms, Organisers, Consumers, and third parties using our Services are collectively referred to as "Users," "you," or "your."
In general, we gather information about you when you create an account, purchase tickets or event entries, communicate with us via email or phone, make box office purchases managed by us, or when you interact with our websites, apps, and social media channels. We use this data, along with other information, to enhance our services, marketing, and support for you and our other customers (including by analysing your information to offer you a more tailored experience).
When you, for example, create an account, buy tickets or event entries, download one of our apps, or contact us by phone, we may request your consent to use your information for specific purposes. Your options for how we use your information are outlined here.
Streamline is responsible for processing your personal information in compliance with the Data Protection Act 2018 and GDPR regulations.
We, along with third-party organisations, use cookies and other technologies, such as pixel tags, on our websites and in our emails. For more details about cookies and how to disable them, please review our Cookies Policy.
Directly from you. For instance, if you sign up for a promotion, create an account, enter a competition or free prize draw, download an app, purchase tickets, post comments on our websites, or contact us with a question via email.
Through your interaction with our websites and apps. We use cookies and other technologies like pixel tags on our websites, in our emails, and within our apps to collect information about your usage and better target advertising. To learn more, refer to our Cookies Policy.
From third parties. For example, if you choose to use a social media integration feature on our websites or apps, the third-party social media site may share certain information about you with us. This could include your name and email address. Your activities on our sites and apps might also be shared with social media platforms.
We utilise the following information for the purposes outlined in this Policy:
Your contact and account information. We retain the contact information you provide (e.g., name, address, phone number, email, country of residence, preferred language, ASA number, and other associated details) when you create a Streamline account, purchase tickets, or participate in our competitions or promotions.
Your payment and billing information. We store payment and billing information you provide (e.g., credit card details) related to handling your ticket orders. If you’ve asked us to, we may also save payment and billing details to make future purchases more convenient.
Information you post online. For example, we store information you post on our website or on third-party social media sites that we can access (including reviews you post or surveys you complete). When posting information online, you should avoid infringing on others' rights (including privacy rights) and be aware that others may use, tag, or re-publish your information in unexpected ways (including unlawfully). You understand that we and others (including our Event Partners) may use and re-publish any data you post online publicly, on our website, or when using apps or social media tools.
Information on your preferences. We may collect data about the events you like or the products you purchase or inquire about (e.g., through a survey or your review of an event). We might also hold information on interests and demographic categories inferred from your interactions with us, to provide a better service and more relevant information. For instance, if you participate in a specific event, and many others who attended that event also participated in a different event, we might send you details about that other event.
Information from other companies. We may store information provided by other companies, including our Event Partners (e.g., your interests, purchases, household type, or any data necessary to fulfill your order or request). We might also enhance your details with information obtained from other companies or sources. For example, we may cross-reference the accuracy of our information with other databases or add demographic details. Much of this data is gathered from publicly available sources like the edited electoral register or a publicly available postal address list or derived from market research, such as consumer panel surveys.
Website usage information. If you use our websites, we may collect details about the browser and device you're using and your IP address (a unique identifier for your network device on the internet, necessary for communication with websites). We might examine the site you came from, what you did and didn’t use on our site, or the site you visit after leaving ours.
App usage information. If you use our app(s), we may collect your GPS location or your device's unique identifier. We may also gather the type of device you’re using or the version of the operating system your device is running. We might examine how often you use the app and where you downloaded it from.
Email response information. Regarding emails we send you, we may use cookies and other technologies, such as pixel tags, to collect information on how you respond, such as the number of times the email is opened or the links clicked. We collaborate with third parties who may also use such cookies and technologies in our emails. Please review our Cookies Policy for more information.
Other interactions with us. For example, if you engage with us via email, phone, or social media (e.g., Facebook).
If you provide Personal Data to access or use our Services or any functionality within them, we will use your Personal Data to grant you access to or use of the Services or functionality and to analyse your use of such Services or functionality. For instance, if you supply Personal Data regarding your identity or qualifications to access certain parts of the Services, we will use that information to determine your eligibility and assess your ongoing qualifications.
To provide you with products, services, account information, and support. For instance, we might use your data to confirm your registration for an event. If you provide us with a friend’s details, we will use that information to offer services you’ve requested. Please ensure that you have your friend’s permission before sharing their information with us.
To send you communications related to your transactions and events you attend. For example, we may email you about your account or a ticket purchase. We might also contact you regarding this Policy or any of our other policies or terms.
To identify trends and interests. We use your information to understand your preferences better so we can improve our offerings and make your experience more relevant and personalised. We may combine data we receive from you with information from third parties to analyse customer behavior.
To monitor and enhance our products, services, and websites. We analyse your data to better understand you and our customer base. This allows us to make more informed decisions about our services, advertising, products, and content and to offer you a more customised experience.
For security purposes. We may use your information to protect the security of our company, employees, customers, third parties, and property (including any events you may attend and our websites), as permitted by law.
For market research purposes. We may contact you as part of market research efforts. Participation is optional.
For marketing purposes. If you’ve agreed, we may contact you via email, text message, phone, or other means with information or offers regarding upcoming events, products, or services (including newsletters). We may also send you information or offers on behalf of other businesses or partners within the Streamline Sports Limited family. When we do so, we do not share your name and address with those businesses.
As otherwise permitted by law. In limited cases, we may also use your data for other purposes where permitted by law.
When creating an account, purchasing tickets, or downloading our apps, we may request your consent to collect, process, or use your personal data for specific purposes.
If you wish to withdraw any consent you’ve provided, you can contact us or log in and adjust your preferences in your user settings.
Please understand that if you choose not to provide consent or withdraw it, you may be unable to use certain features we offer.
In addition to contacting us, you can opt in or out in the following ways:
Opting in or out of marketing communications, including newsletters. To stop receiving marketing communications, log into your account and update your preferences or follow the instructions in any promotional message you receive. Processing your request may take up to ten days. Rest assured, even if you opt out of marketing messages, we will still send you transactional messages. For instance, we may still contact you regarding your orders.
You may request access to some of your Personal Data stored by us. You can also ask us to correct, update, or delete any inaccurate Personal Data we process about you.
If you are a registered User, you can exercise these rights by logging in and visiting the My Account page. Both registered and unregistered Users can also exercise these rights by contacting us via email.
If a Consumer requests data deletion, Streamline is authorised to delete or anonymise the Consumer’s Personal Data from the Services, even if this means removing its availability to the Organiser through the Services. However, as a Consumer, you understand that even if you or Streamline deletes or anonymises your Personal Data upon request or pursuant to this Policy, your Personal Data may still be available in the Organiser’s own databases if transmitted to the Organiser before Streamline received or took action on any deletion or anonymisation request.
You can control and opt out of certain cookies and other tracking technologies as outlined in our Cookies Policy.
We keep your Personal Data only as long as your account is active or as needed to provide you with services, fulfill our obligations, or comply with applicable laws. If you close your account, we may retain your data for an additional period as required by law or for legitimate business purposes.
We do not sell your personal data to third parties. However, we may share your data under certain circumstances:
Business transfers. If we, or any part of our company, is sold, merged, or otherwise undergoes a reorganisation, your data may be transferred as part of that transaction.
Parent companies, subsidiaries, and affiliates. We may share your data with these entities to the extent consistent with this Privacy Policy.
Service providers. We may share your data with third-party contractors and service providers who perform services on our behalf.
Organisers. When you register for an event, your data may be shared with the event Organisers. Please see our Cookies Policy for further details.
Third-party integrations. If you link your Streamline account with a third-party service, we may collect and use related data as part of that integration.
Legal obligations. We may disclose your data when required by law or to protect our rights, property, or safety.
Our websites and apps are intended for adult users. We do not knowingly collect information from children. If you believe that your child has provided us with personal information, please contact us.
We take appropriate security measures to safeguard your data but remind you that no data transmission over the internet can be completely secure. Please be careful when sharing sensitive information with us electronically.
In some cases, you may interact with us without revealing your identity, such as when making general inquiries. However, we may require identifying information to process certain transactions or discuss your account.
This Privacy Policy does not apply to information you provide to other Users or information you post publicly on our services.
Our websites may include links to third-party websites that we do not control. This Privacy Policy does not cover the privacy practices of these sites.
The GDPR requires us to provide you with information about the legal grounds for processing your personal data, which may include your consent, contractual necessity, legal obligations, or legitimate interests. We retain your data as long as necessary to provide our services or fulfill other obligations.
You have rights regarding your data, such as requesting access, correction, restriction, deletion, or objecting to processing. You can exercise these rights via your account or by contacting us.
Depending on the context, Streamline may act as a data controller or data processor of your personal data. If you have questions about how your data is handled, please contact the relevant data controller.
If you have any questions, concerns, or requests about this Privacy Policy or your data, or if you would like copies of your information, please reach out to us. Please refrain from sending sensitive information, like credit card numbers, via email.
We may update this Privacy Policy periodically. If significant changes are made, we will notify you as required by law and post the revised Policy on our website. Please review the Policy periodically for updates.